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Technological solutions for teleworking
Remote work is undoubtedly a hot topic for the most part. And the fact is, due to the COVID-19 pandemic, it looks like this kind of work has remained in place. Today we are talking about a technological solution for this: WebRTC technology.
Governments and
companies around the world have a responsibility to protect workers, and it
seems that the best, if not the only, way to do this is to go to work from
home.
In addition,
psychologists have shown the benefits that this type of work brings to
employees: flexibility allows for family reconciliation, increasing the welfare
of workers and causing them to increase their productivity.
On the other hand,
teleworking allows a company to save on costs. The cost of renting or buying
offices, equipment, electricity, water…. Consequently, the company will be able
to invest all its resources in innovation and technology.
The truth is,
thanks to technological advances, work can be done easily from home. Just buy
the right technology and systems.
It seems that this
crisis has helped many companies to shake off their fear of remote work and
decide to use this method as temporary. For this, of course, it is important to
use advanced technologies that adapt and allow the normal development of
activities: the WebRTC TECHNOLOGY, developed by Google.
How to start remote
work in a company?
As we already
stated, WebRTC technology answers all your questions. WebRTC is an open source
software developed by Google that is responsible for transmitting information
over the Internet, be it voice, video, text ...
Constant
communication with colleagues, customer service, online meetings with
customers, suppliers or colleagues ... All this and much more is possible from
home thanks to WebRTC technology.
WebRTC (Web
Real-Time Communication) technology is a development of VoIP telephony and can
be used from anywhere in the world and on any device with the only requirement
for an Internet connection. No special hardware, software, cables, or
application installation are required. In addition, it eliminates the audio
problems and communication delays that are common with softphones.
Thus, WebRTC
technology allows all employees to work, being able to perform the same tasks
as in the office.
But what tools does
WebRTC offer for remote work?
Typically, this
type of technology offers different solutions depending on the manufacturer.
For example, today
we will focus on Fonvirtual, which offers virtual switch, call center software,
and video conferencing service, all with WebRTC technology. After concluding a
contract for any of the above solutions, the company's communications will be
integrated.
In essence, this
means that the company's agents will be able to receive and make calls from
their home as if they were in the office: the same quality and the same
interface. All they need is a headset, microphone and internet connection, and
who doesn't have an internet connection at home today?
To do this, there
are many tools that this technology provides that will help any company to
effectively implement remote work, for example:
Schedule control.
Through the admin panel, you can control the activation and deactivation of
agents, that is, the time of their work. You can also get statistics, call
control reports, or access your log.
Internal
communication. Employees will be constantly in touch with their colleagues
using voice, chat or video conferencing.
Integration with
CRM. Do you manage all customer information and data from one platform and from
your home? Yes, this is possible thanks to the integration with your company's
CRM software.
Phone card
payments. During the conversation, the client can be transferred to the payment
gateway by phone. By providing your details, you can make payments remotely and
securely.
The control . For
the bosses, there is a supervisor profile that allows you to fully control the
company, even from a distance. The manager will be able to monitor all aspects
of the call center in real time and interact with agents from anywhere and from
any device.
Ultimately, WebRTC
technology is another step up from VoIP, and there are many more solutions
offered. These days, it is highly likely that many companies will once again
have to choose to work remotely (if not that they are still working remotely),
and such decisions keep their services professional.
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