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Legal Aspects of an online store in 2017
Legal aspects of opening an online store:
1. General information
Offer it clearly and
easily before entering into any contract. In addition, this information should
be able to be retained by the consumer.
2. Identify yourself
Identification of
the owner of the website, that is, the person offering online sales services.
You must include your name, address and email address.
3. Price (with or without VAT)
It is necessary to
show information about the cost of goods or services. In addition, it should be
noted whether the quoted price includes VAT and shipping charges.
4. Steps to follow when buying online.
The Internet should
be intuitive and user-oriented. The seller should guide the user through the
purchase process.
5. Contract (user order history)
The buyer must be
informed whether it will be stored in electronic format and whether it will be
available after the purchase process is completed.
6. Errors
Another legal
aspect of an online store in 2017 is related to errors. It is necessary to
provide means to effectively identify incorrect data entered by the user at the
time of purchase.
7. Languages
You must indicate
in which languages the purchase can be made.
8. Suggestions
They will be valid as long as the company
exchanges data or as long as they are available to users on the Internet.
9. Acceptance of Purchase.
At the end, the buyer must confirm acceptance
of the purchase. Another option is to send an email confirmation of receipt
within 24 hours of the transaction.
10. Place of purchase on the Internet
If a purchase is made by a consumer, it is
considered to have been made at the place of his usual residence.
11. Method of payment in online sales.
It is prohibited by law to charge the consumer
an additional fee for the selected form of payment.
12. Delivery
This must be done within a supreme of 30 days.
If this deadline is not met, the buyer can cancel the purchase and request a
refund.
13. Return
Another legal aspect of an online store in
2017 is related to returns. You must advise the right of withdrawal and
deadlines (14 days excluding). In case of improper information about the
period, it ranges from 14 days to 12 months.
14. Data
Users' personal information cannot be used for
email marketing campaigns unless they have previously given permission to do
so.
15. Use of material
In order to add content such as photographs or
any other material with intellectual property rights, you must obtain the
owner's prior permission to use it.
These are just a few of the legal aspects that
you must take into account in order to open your online business this year. Be
sure to include them, or you could put your e-commerce business at legal risk.
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