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Beacons technology, a three-layer cake
The system beacon is a resource with a promising and bright future awaiting customers. But this innovation is not free, it is an economic investment.
According to the
Location Based Marketing Association (LBMA), the market for location based
marketing will reach $ 43.3 trillion by 2019. These numbers do not mislead you,
they are a global metric that includes a vast marketing ecosystem. And this
lighthouse-based business opportunity will be part of that juicy pie.
Location-based
marketing is a career with the sole purpose of increasing revenue. We need to
provide retailers with solutions to help them do this. And the tool is a system
called THREE-LAYER CAKE.
It's important to
know that location-based marketing actually treats location as a dataset. And
to do this, he uses a variety of technologies, devices and support tools.
We all want to get
to that top layer of the pie, the juiciest one, the one that ultimately
generates transactions and revenue, but we can't do that unless we target the
right store customers with engaging and rewarding experiences.
FIRST LAYER
It's all about
generating traffic based on location. And, ultimately, we are talking about
attracting customers to the store using various technologies: geofences, push
messages, social networks, etc.
Geofences and
social zones are the newest and least used part of new marketing: in fact, it
is a service that sends content based on location, with these messages being
promotions to the user's terminal when entering a geographic zone. When a
terminal enters a geofence zone, they can potentially receive certain warnings
both on the Internet and in their terminal applications.
Therefore, placing
a beacon or beacon in a store is in itself useless if you subsequently have no
one to interact with commercially.
SECOND LAYER
Location-based addressing of traffic that is routed to a business action. That is, as soon as the traffic is in the beacon's impact zone, we will need to focus the client's attention.
This second level focuses on engagement: increasing the time spent in the shopping cart, and especially improving the customer experience. At this level, technologies such as Wi-Fi and beacons appear.
Lighthouses will become the point where they combine offline experiences with online experiences. For example, a customer comes in for a product, looks at it, but does not buy. Subsequently, the store can send the customer an email about their shopping trip and remind them of the items they are interested in. Beacons also "listen" to customer behavior, similar to how search engines are used to track browsing history and deliver personalized ads to the user. Retail beacons enable us to collect data, data that is currently being lost, data that we can process. By bringing customers to this type of digital store, we can use this behavioral data to transfer it to online stores where more shoppers and money are moving today.
We are actually trying to deliver a message in real time depending on the context the client is in. This is achieved by centralizing data on a single platform, where we can work together with online store customers and physical store customers.
Beacons offer retailers a new way to connect with their shoppers by offering a personalized, context-based shopping experience. Thanks to this technology, the client becomes more valuable and our employees will be able to offer them a higher level of service.
Now you will understand why all department stores create applications for mobile phones, they don't care that you never open them, just enough to have them installed on your terminal.
THIRD LAYER
This is what we are
all waiting for: location-based traffic turns into transactions.
Whatever the
payment system, be it legal currency, bank card or digital currency, it is
still based on the concept adopted several decades ago: entering a business and
going through the registry to pay for the purchased product. Perhaps the
biggest violation is the fact that consumers have literally become “points of
sale”. They control where to buy, how to pay, how to pay, and where they
receive their purchases. So why do stores still need cash registers? This third
level focuses on converting the great customer experience you've created into
transactions and income. Here, payment technologies such as Apple, NFC, RFID,
and loyalty platforms are key to winning the war on proximity-based
transactions.
In general, the
solutions that are typically provided are an approach to a beacon system, where
the beacon informs the mobile application to send an offer without integrating
data from transactional transactions. A good technology partner like EXTRA
Software will create a number of mechanisms to increase customer loyalty even
after the final transaction.
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